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REFUND POLICY

Last Updated: August 29, 2026
Business Name: Real Estate ProTracker App; Created by KJS Designs
Contact Email: admin@realestateprotracker.app
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This Refund Policy outlines the terms under which refunds may be issued for purchases made through Real Estate ProTracker (“App,” “Service”).

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By purchasing a subscription or paid feature, you agree to this Refund Policy.

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1. General Refund Policy​

All purchases are final and non-refundable, except where required by law or explicitly stated in this policy.

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Because Real Estate ProTracker provides immediate access to digital tools, features, and content upon purchase, we do not offer refunds for:

  • Change of mind

  • Lack of usage

  • Misunderstanding of features

  • Failure to cancel before renewal

 

2. Subscription Billing

Real Estate ProTracker offers subscription-based access, including:

  • Monthly subscriptions

  • Annual subscriptions

 

All subscriptions:

  • Are billed in advance

  • Automatically renew unless canceled before the renewal date

 

3. Cancellation Policy

You may cancel your subscription at any time.

 

Upon cancellation:

  • You will continue to have access to paid features through the end of your current billing period

  • Your subscription will not renew

 

No partial refunds will be issued for unused time.

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4. Apple App Store Purchases

If you subscribed through the Apple App Store:

  • All billing and refunds are handled directly by Apple

  • Real Estate ProTracker does not have the ability to issue refunds for these purchases

  • Refund requests must be submitted through Apple at:
    https://reportaproblem.apple.com

 

Apple’s refund decisions are subject to their own policies.

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5. Direct Purchases (e.g., Stripe)

If you purchased a subscription directly through our website or payment processor (e.g., Stripe), refunds may be considered only under the following conditions:

 
Eligible Refund Situations

  • Duplicate charges

  • Billing errors

  • Unauthorized transactions (subject to verification)

 
Non-Eligible Refund Situations

  • Failure to use the Service

  • Dissatisfaction without a technical issue

  • User error or misunderstanding

  • Missed cancellation deadlines

 

All refund requests must be submitted within 7 days of the charge.

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6. Technical Issues

If you experience a verified technical issue that prevents access to core paid features, you must:

  1. Contact support

  2. Allow reasonable time for resolution

 

If the issue cannot be resolved, we may, at our discretion:

  • Issue a partial or full refund

  • Provide account credit

  • Extend your subscription

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7. Promotions & Discounts

All promotional, discounted, or special offer purchases are final sale and non-refundable, unless required by law.

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8. Chargebacks

Initiating a chargeback without first contacting support may result in:

  • Immediate account suspension or termination

  • Loss of access to all data and features

 

We encourage users to contact us first to resolve any issues.

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9. Account Termination

If your account is suspended or terminated due to violation of our Terms of Service:

  • You are not eligible for a refund

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10. Changes to This Policy

We may update this Refund Policy at any time.

Continued use of the Service after changes constitutes acceptance of the updated policy.

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11. Contact

For billing issues or refund inquiries, contact:

admin@realestateprotracker.app

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Please include:

  • Your account email

  • Date of charge

  • Description of the issue

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