SUPPORT

Welcome to Real Estate ProTracker Support. We’re here to help you get the most out of the app. Let’s keep your business moving.

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Real Estate ProTracker is built to simplify your entire real estate workflow—clients, transactions, tasks, finances, AI notes, and your referral network—all in one place. If something isn’t working the way you expect, we’re here to help you get back on track fast.

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If you need help with the app, have a question, or would like to report a bug, please contact us using the information below.

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Contact Support​

Email: admin@realestateprotracker.app
Our support team typically responds within 24–48 hours.

When contacting support, please include:

• Your account email address

• Your device model

• Your iOS version

• A brief description of the issue

 

Screenshots are very helpful when reporting problems.

 

Frequently Asked Questions​

• How do I create an account?

  • Open the app and follow the sign-up prompts. You can create an account using your email address.
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• I can’t log in

  • Make sure you’re using the correct email and password

  • Try resetting your password

  • If you’re switching between the free version (.com) and paid app (.app), confirm you’re using the same login
     

• How do I upgrade to the Pro version?

  • In the free version, tap “Upgrade to Pro” in the Settings Drawer

  • You’ll be taken directly to the subscription page (no need to log in again)
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• How do I manage my subscription?

  • Subscriptions can be managed through your Apple ID settings:
    Settings → Apple ID → Subscriptions
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• How do I cancel my subscription?

  • You can cancel your subscription anytime through your Apple subscription settings. Your access will continue until the end of the billing period.
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• I forgot my password. What should I do?

  • Use the password reset option on the login screen.

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• My data looks wrong or missing

  • Make sure you are in the correct client or transaction

  • Check filters (Active, Inactive, Buyer, Seller, etc.)

  • Refresh or log out/in

⚠️ If data appears missing after deleting a client or transaction, it may have been permanently removed

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• Documents not uploading or linking

  • Documents are linked per transaction (not stored directly in the app)

  • Use supported external storage links (Google Drive, Dropbox, etc.)

  • Confirm the link is accessible and not restricted

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• AI Notes not working correctly

  • Ensure microphone permissions are enabled

  • Speak clearly for best transcription quality

  • After stopping recording, allow a few seconds for AI to process

⚠️ AI summaries are generated automatically and may need review/editing

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• Finance / Budget not matching

  • Double-check entries under Income and Expenses

  • Ensure transactions are correctly assigned

  • Budget vs. Actual is a Pro feature

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• Agent Referral Network not showing profiles

  • Make sure your profile is set to “Visible to All App Users”

  • Confirm required fields (Name, Brokerage, City, State) are completed

  • Pro subscription is required for full access

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Report a Bug​

If you encounter an issue or something isn’t working correctly, please email info@realestateprotracker.app with:

• A description of the issue

• The steps you took before the problem occurred

• Your device type and OS version

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Feature Help Guide/Requests​:

Clients & Transactions

• Add clients and assign them to transactions

• Track buyers, sellers, and deal progress

• Manage deadlines and workflows per property

 

Tasks & Documents

• Add tasks manually or from templates

• Set optional deadlines

• Mark items complete (they’ll move to a completed section)

• Documents are linked per transaction

 

Finance Tracking

• Track income and expenses per transaction

• View real-time totals

• Generate Profit & Loss summaries

• Estimate taxes per property

 

AI Smart Notes

• Record meetings directly in the app

• Get automatic transcripts + summaries

• Organized into folders (Client Meetings, General, etc.)

• Export or share notes easily

 

Agent Referral Network

• Create a professional agent profile

• Connect with agents nationwide

• Send and receive referrals

• Display your “Uses ProTracker” badge

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Troubleshooting Tips

Before contacting support, try:

• Logging out and back in

• Refreshing the app

• Checking your internet connection

• Updating your browser or app version

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Security & Data

• Your data is securely stored and processed

• You are responsible for maintaining backups of critical information

• For privacy details, view our Privacy Policy

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Important Notes

• Real Estate ProTracker is a business management tool, not a brokerage or legal service

• AI-generated content should always be reviewed before use

• Financial tracking tools are for organizational purposes only

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Pro Tip

The most successful agents using Real Estate ProTracker:

• Add every client immediately

• Assign tasks + deadlines per transaction

• Use AI Notes after every meeting

• Track finances per deal (not monthly)

👉 This is where the app becomes a true transaction command center

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We’re Always Improving

​We’re always improving Real Estate ProTracker. If you have suggestions for new features or improvements, send them to: admin@realestateprotracker.app

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Privacy & Data​

To learn how we handle and protect your data, please review our Privacy Policy:

https://realestateprotracker.info/privacy-policy

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App Information​

App Name: Real Estate ProTracker
Developer: KJS Designs
Category: Productivity / Real Estate Tools

 

Real Estate ProTracker helps real estate professionals stay organized by managing clients, tracking transaction steps, organizing documents, and monitoring deadlines in one simple interface.

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Contact Support

Still need help? We’re here for you.

Email: admin@realestateprotracker.app

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When contacting support, include:

• Your account email

• Device type (iPhone, desktop, etc.)

• Description of the issue

• Screenshots or screen recordings (if possible)

 

⏱️ Typical response time: 24–48 hours

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